Customer Guide
Helpful answers for your PCode Rewards account.
Find clear answers about our products, PCode issuance, earning VPoints, payments, account status, and invites. Use the search and category filter to quickly narrow the results.
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About Our Products
9 items
We offer two types of products: Physical Products and Digital PCode Products.
Physical Products are available through our official e-commerce platforms, including Shopee, Lazada, and TikTok Shop.
Digital PCode Products, on the other hand, are digital product codes that can be purchased exclusively through our website.
Physical Products are available through our official e-commerce platforms, including Shopee, Lazada, and TikTok Shop.
Digital PCode Products, on the other hand, are digital product codes that can be purchased exclusively through our website.
Right now, we have repacked ziplock or medicine bottle supplements from well-known brands such as Kirkland, Tums, YouTheory, and more.
A Digital PCode product is an option for customers who prefer not to order physical products from our official e-commerce shops. Instead of receiving a physical item with a PCode card, you can purchase a Digital PCode directly through our website and receive it in real-time through your registered email address once your payment has been confirmed.
Please note that Digital PCodes are not available through our e-commerce shops, including Shopee, Lazada, and TikTok Shop. They are exclusively available through our official website only.
Please note that Digital PCodes are not available through our e-commerce shops, including Shopee, Lazada, and TikTok Shop. They are exclusively available through our official website only.
You may purchase eligible products through our website when online checkout is available, or through our official Shopee, Lazada, and TikTok Shop stores. Always verify that you are ordering from our legitimate shop before completing your payment.
Not all orders automatically include a Product Code (PCode). PCode issuance depends on the product, promotion, payment status, and order validation. To receive a physical PCode card from our e-commerce shops, you must purchase at least ₱250 worth of eligible products, excluding the shipping fee. Once qualified, the PCode card will be included in your order package.
For Digital PCodes purchased through our website, your PCode will be sent to your registered email address in real time once your payment has been confirmed.
For Digital PCodes purchased through our website, your PCode will be sent to your registered email address in real time once your payment has been confirmed.
You may not receive a PCode if your purchase from our e-commerce shop did not meet the ₱250 minimum amount, was placed outside our official stores, has a pending payment, was cancelled or refunded, has incomplete order details, or is still under verification.
For assistance, please prepare your order number and proof of purchase so we can properly review and validate your concern.
For assistance, please prepare your order number and proof of purchase so we can properly review and validate your concern.
Yes. You may receive one PCode card for every ₱250 worth of eligible physical products purchased from our official e-commerce shops.
For example, if you purchase an order worth ₱500, you will receive two (2) PCode cards. If you purchase ₱750 worth of products, you will receive three (3) PCode cards, and so on.
Please note that the shipping fee is not included in the total item price used to determine the number of PCode cards you may receive.
For example, if you purchase an order worth ₱500, you will receive two (2) PCode cards. If you purchase ₱750 worth of products, you will receive three (3) PCode cards, and so on.
Please note that the shipping fee is not included in the total item price used to determine the number of PCode cards you may receive.
If a PCode has already been encoded and the related order is refunded, cancelled, or disputed, the encoded benefits may be reviewed. Any credited VPoints, account extension, or related reward benefits may be reversed or adjusted based on the final status of the order.
If the PCode issued to you does not work, please contact us through our official e-commerce shop where you made the purchase or through our website chat support. Kindly provide your Card ID, order number, or the PCode you encoded so we can properly review and validate your concern.
Once verified, we will be glad to assist you and make the necessary adjustment or credit the valid PCode to your account.
Once verified, we will be glad to assist you and make the necessary adjustment or credit the valid PCode to your account.
Earning VPoints
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VPoints are reward points credited within the PCode Rewards platform. They are used to track eligible reward activity in your account and are subject to the rules, limits, and conditions of the program. VPoints are not the same as cash unless a specific reward feature clearly allows redemption under stated terms.
You can earn VPoints by encoding a valid and eligible PCode, participating in qualified reward activities, and completing other program requirements that may be announced through the platform. Your dashboard will show the VPoints credited to your account after successful validation.
No. Your VPoints do not expire and will remain in your account unless they are used to claim a reward. Your encoded PCodes can also continue earning VPoints as long as your account status remains Premium.
Each PCode can earn up to 195,300 VPoints throughout its full level cycle, depending on qualified activity within the rewards matrix. Your VPoints earnings may grow across six levels as your PCode continues to generate rewards.
VPoints Earning Cycle:
Level 1 — up to 50 VPoints
Level 2 — up to 250 VPoints
Level 3 — up to 1,250 VPoints
Level 4 — up to 6,250 VPoints
Level 5 — up to 31,250 VPoints
Level 6 — up to 156,250 VPoints
Total VPoints earning in its full level cycle: up to 195,300 VPoints per PCode.
Remember: You may receive less VPoints when your account downgrade to Basic status
VPoints Earning Cycle:
Level 1 — up to 50 VPoints
Level 2 — up to 250 VPoints
Level 3 — up to 1,250 VPoints
Level 4 — up to 6,250 VPoints
Level 5 — up to 31,250 VPoints
Level 6 — up to 156,250 VPoints
Total VPoints earning in its full level cycle: up to 195,300 VPoints per PCode.
Remember: You may receive less VPoints when your account downgrade to Basic status
We cannot guarantee the exact time it will take for a PCode to complete its full level cycle of earning VPoints. The completion period depends on the number of qualified orders received, processed, and activated within the rewards matrix.
As long as our shop continues to receive orders and process PCodes, matrix slots may continue to fill up over time. However, completing the full level cycle for each PCode in your account may take several months, a year or more, depending on overall purchase activity and system progression.
As long as our shop continues to receive orders and process PCodes, matrix slots may continue to fill up over time. However, completing the full level cycle for each PCode in your account may take several months, a year or more, depending on overall purchase activity and system progression.
No. VPoints are linked to the account where they were earned and are generally not transferable to another user, account, or wallet. This helps protect account ownership, reward tracking, and program integrity.
Payments
2 items
Available payment methods depend on where you place your order.
Website orders will show the accepted payment options via Paymongo Payment Channel during checkout. This includes GCash, ShopeePay, Maya, Bank Payments, Billease, Home Credit, and more.
On the other hand, orders placed through Shopee, Lazada, or TikTok Shop will follow the payment methods supported by those platforms, such as Cash-on-Delivery (COD), e-wallets, online banking, cards, and other available checkout options.
Website orders will show the accepted payment options via Paymongo Payment Channel during checkout. This includes GCash, ShopeePay, Maya, Bank Payments, Billease, Home Credit, and more.
On the other hand, orders placed through Shopee, Lazada, or TikTok Shop will follow the payment methods supported by those platforms, such as Cash-on-Delivery (COD), e-wallets, online banking, cards, and other available checkout options.
Yes. Unpaid orders may automatically expire or be cancelled if payment is not completed within the allowed period. The exact payment deadline depends on the checkout channel or marketplace platform used for the order. Please complete your payment within the stated time to avoid cancellation.
Account Status
3 items
Your Account Status determines how you can earn VPoints passively and access reward-related benefits. There are two account statuses: Basic and Premium.
A Basic account allows you to maintain access to your account, but it does not qualify for passive VPoints earning or reward claiming.
A Premium account gives you full access to VPoints earning opportunities, including passive earnings from your PCodes, invite-related earnings, special VPoints offers, and reward claiming. Account Status Comparison
To maximize your earning opportunities and enjoy the full benefits of the rewards program, maintaining a Premium account is recommended.
A Basic account allows you to maintain access to your account, but it does not qualify for passive VPoints earning or reward claiming.
A Premium account gives you full access to VPoints earning opportunities, including passive earnings from your PCodes, invite-related earnings, special VPoints offers, and reward claiming. Account Status Comparison
| Activity | Basic | Premium |
|---|---|---|
| Earn VPoints from all of your PCodes | No | Yes |
| Earn VPoints from your invites | No | Yes |
| Claim rewards | No | Yes |
| Join special VPoints offerings | No | Yes |
If your Premium account expires, your account may return to Basic status. You may still be able to log in, but Premium-only benefits, earning access, or account extension features may be limited until you renew or activate another eligible PCode. Existing VPoints remain subject to the applicable program rules.
Yes. If you still have remaining days before your account expires, those unused days will be added to the new number of days included with your encoded PCode.
For example, if your Premium account still has 10 days remaining and you encode a PCode with 30 days of Premium access, your account will be extended to a total of 40 days. This allows you to continue enjoying your Premium benefits without losing any unused days from your current account status.
For example, if your Premium account still has 10 days remaining and you encode a PCode with 30 days of Premium access, your account will be extended to a total of 40 days. This allows you to continue enjoying your Premium benefits without losing any unused days from your current account status.
My Invites
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No. Having invites is not required simply to keep your account active in the rewards program. However, invites may help you access additional bonuses, referral-related rewards, or promotional benefits when your invited users complete qualifying actions.
Your account will not be closed only because you did not invite someone. You may continue using your account based on your current status and eligible activities. However, you may miss referral bonuses or invite-related rewards that require qualified invite activity.
Having invites gives you an additional opportunity to earn VPoints. Whenever your invited members encode or add a PCode to their account, you can automatically receive additional VPoints as long as your account remains Premium.
The best part is that this benefit is for life. As your invites continue to purchase and activate PCodes, you may continue earning invite-related VPoints over time.
The best part is that this benefit is for life. As your invites continue to purchase and activate PCodes, you may continue earning invite-related VPoints over time.
Account Registration
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Go to the Register New Account page, complete the required details, and submit the form. After registration, you will be asked to verify your email address before fully accessing your account.
Email verification helps protect your account and ensures that you can receive important messages such as verification codes, password reset instructions, and account-related notices.
The 6-digit verification code is sent to your registered email address. Please check your inbox, spam, or junk folder. If it is still not visible, use the resend code option.
Please make sure that you are using the latest code sent to your email address. Double-check your email, request a new code if the previous one expired, and use only the most recent code received.
No. Each account must use a unique email address for security, verification, and account management purposes.
Account Maintenance
2 items
Go to the Forgot Password page, enter your registered email address, and follow the instructions sent to your email. If you do not receive the email, please check your spam or junk folder.
If your issue continues, please contact support through the official support channel available on the website. Include your registered email address and a short description of your concern for faster assistance.
Need more help?
Visit your dashboard to review your encoded PCodes, monitor your VPoints, and manage your PCode Rewards account.